关于我们

核心价值观决定我们如何经营业务,达成愿景,七个核心价值观分别为: 一、客户第一,客户是永远的朋友 1、永远围绕顾客需求设计和改善我们的产品和服务 2、站在客户的立场思考问题,追求客户和企业利益的长期双赢 3、微笑面对投诉和受到的委屈,积极主动地在工作中为顾客解决问题,与客户交流过程中,即使不是自己的责任,也不推诿 4、具有超前服务意识,防患于未然,具有持续创新意识,满足客户深层需求 5、尊重他人,随时随地维护卡乐优的对外形象 二、团队合作,共享共担,平凡人做非凡事 1、积极融入团队,乐意接受同事的帮助,配合团队完成工作 2、决策前积极发表建设性意见,充分参与团队讨论,决策后,无论个人是否有异议,必须从言行上完全予以支持 3、积极主动分享业务知识和经验;主动给予同事必要的帮助;善于利用团队的力量解决问题和困难 4、善于和不同类型的同事合作,不将个人喜好带入工作,充分体现“对事不对人”的原则 5、有主人翁意识,积极正面地影响团队,改善团队士气和氛围 三、拥抱变化,迎接变化,勇于创新 1、适应公司的日常变化,不抱怨 2、面对变化,理性对待,充分沟通,诚意配合 3、对变化产生的困难和挫折,能自我调整,并正面影响和带动同事 4、在工作有前瞻意识,建立新方法,新思路 5、创造变化,并带来绩效突破性的提高 四、诚信,诚实正直,言行坦荡 1、诚实正直,表里如一 2、通过正确的渠道和流程,准确表达自己的观点;表达批评意见的同时能提出相应建议,直言有讳 3、不传播未经证实的消息,不背后不负责任地议论事和人,并能正面引导,对于任何意见和反馈“有则改之,无则加勉” 4、勇于承认错误,敢于承担责任,并及时改正 5、对损害公司利益的不诚信行为正确有效的制止 五、激情乐观向上,永不放弃 1、喜欢自己的工作,认同企业文化 2、热爱卡乐优,顾全大局,不计较个人得失 3、以积极乐观的心态面对日常工作,碰到困难和挫折的时候永不放弃,不断自我激励,努力提升业绩 4、始终以乐观主义的精神和必胜的信念,影响并带动同事和团队 5、不断设定更高的目标,今天的最好表现是明天的最低的要求 六、敬业专业执着,精益求精 1、今天的事不推到明天,上班时间只做与工作有关的事情 2、遵循必要的工作流程,没有因工作失职而造成的重复错误 3、持续学习,自我完善,做事情充分体现以结果为导向 4、能根据轻重缓急来正确安排工作优先级,做正确的事 5、遵循但不拘泥于流程,化繁为简,以较小的投入获得较大的工作成果 七、追求真善美,尊从普世价值 1、崇尚理性和科学精神 2、对人与社会饱含善意 3、追求人性与感官之美 Core values determine how we manage our business and achieve our vision, Seven core values are: First, the customer first, the customer is forever friend 1, always focus on customer needs to design and improve our products and services 2, standing in the customer's position to think about the problem, the pursuit of customer and business interests of long-term win-win 3, a smile in the face of complaints and grievances by, positive initiative in the work for the customer to solve problems, communicate with customers in the process, even if it is not their responsibility and not to shuffle 4, have advanced service consciousness, nip in the bud, with continuous innovation consciousness, to meet customer demand deep 5, respect for others, anytime, anywhere to maintain the external image of the card Two, team cooperation, share together, ordinary people doing extraordinary things 1, actively integrate into the team, willing to accept the help of colleagues, with the team to complete the work 2, before making a positive comment on the construction, fully participate in the team discussion, decision-making, regardless of whether the individual has objections, must be fully supported by the words and deeds 3, actively share the business knowledge and experience; take the initiative to give colleagues the necessary help; good at using the power of the team to solve problems and difficulties 4, good at and different types of colleagues, not personal preferences into work, fully embodies the "right things wrong" principle 5, have a sense of ownership, positive and positive impact on the team, improve team morale and atmosphere Three, embrace change, to meet the change, the courage to innovate 1, to adapt to the company's daily changes, do not complain 2, in the face of change, rational treatment, full communication, sincere cooperation 3, changes in the difficulties and setbacks, can self adjustment, and the positive impact and drive colleagues 4, in the work of forward-looking consciousness, the establishment of new methods, new ideas 5, to create change, and to bring about the improvement of performance breakthrough Four, integrity, honesty, and magnanimous 1, honest, be the same outside and inside 2, through the correct channels and processes and accurate expression of their views; expression of criticism and put forward the corresponding proposal, frankly there is taboo 3, do not spread has not confirmed the news, not behind the irresponsible talk things and people, and positive guidance, for any comments and feedback "if the cap fits, wear it" 4, the courage to admit mistakes, the courage to take responsibility, and timely correction 5, the damage to the interests of the company is not good faith behavior of the correct and effective to stop Five, passion optimistic upward, never give up 1, like their own work, recognition of corporate culture 2, love coloyou, the overall situation, not care about personal gains and losses 3, with a positive and optimistic attitude in the face of daily work, difficulties and setbacks when never give up, constantly self motivated, and strive to improve performance 4, always in the spirit of optimism and belief, influence and lead the team and colleagues 5, constantly set higher goals, today's best performance is tomorrow's minimum requirements Six, professional dedication, and strive for excellence 1, today's matter is not pushed to tomorrow, work time only to do with the work of the matter 2, follow the necessary working process, not due to negligence of work caused by repeated errors 3, continuous learning, self perfection, do things to fully reflect the results oriented 4, according to the order of priority to the right to prioritize, do the right thing. 5, follow but not rigidly adhere to the process, to reduce the complexity of the simple, with a small investment to get a larger work results Seven, the pursuit of truth, goodness and beauty, Respect from the universal value 1, advocating rational and scientific spirit 2, the people and the society is full of goodwill 3, the pursuit of human nature and the beauty of the senses