核心价值观

CORE VALUES

核心价值观决定我们如何经营业务，达成愿景，六个核心价值观分别为：

一、热爱集体，热爱工作，钟爱事业

1、喜欢自己的工作，积极学习相关专业知识

2、喜欢卡乐优，认同企业文化，顾全大局，服从安排

3、以积极乐观的心态面对日常工作，碰到困难和挫折的时候永不放弃，不断自我激励，努力提升业绩

4、不计较个人得失，始终以乐观主义的精神和必胜的信念，影响并带动同事和团队 

5、始终热爱和守护卡乐优，不断设定更高的目标，今天的最好表现是明天的最低的要求

二、诚信，诚实正直，言行坦荡

1、诚实正直，表里如一

2、通过正确的渠道和流程，准确表达自己的观点；表达批评意见的同时能提出相应建议，直言有讳

3、不传播未经证实的消息，不背后不负责任地议论事和人，并能正面引导，对于任何意见和反馈“有则改之，无则加勉”

4、勇于承认错误，敢于承担责任，并及时改正

5、对损害公司利益的不诚信行为正确有效的制止

三、与人为善

1、尊重他人，不损人利已，不恶语伤人

2、不抱怨，不推卸，出现问题体谅他人，积极向内归因

3、对内对外对上对下均待人和气友善

4、关心集体，待人接物热情主动，发自内心关心他人

5、任劳任怨，影响并带动同事和团队，为公司创造良好人际氛围

四、敬业专业执着，精益求精

1、今天的事不推到明天，上班时间只做与工作有关的事情

2、遵循必要的工作流程，没有因工作失职而造成的重复错误

3、持续学习，自我完善，做事情充分体现以结果为导向

4、能根据轻重缓急来正确安排工作优先级，做正确的事

5、遵循但不拘泥于流程，化繁为简，以较小的投入获得较大的工作成果

五、团队合作，共享共担，平凡人做非凡事

1、积极融入团队，乐意接受同事的帮助，配合团队完成工作

2、决策前积极发表建设性意见，充分参与团队讨论，决策后，无论个人是否有异议，必须从言行上完全予以支持

3、积极主动分享业务知识和经验；主动给予同事必要的帮助；善于利用团队的力量解决问题和困难

4、善于和不同类型的同事合作，不将个人喜好带入工作，充分体现“对事不对人”的原则

5、有主人翁意识，积极正面地影响团队，改善团队士气和氛围

六、客户第一，客户是永远的朋友

1、永远围绕顾客需求设计和改善我们的产品和服务

2、站在客户的立场思考问题，追求客户和企业利益的长期双赢

3、微笑面对投诉和受到的委屈，积极主动地在工作中为顾客解决问题，与客户交流过程中，即使不是自己的责任，也不推诿

4、具有超前服务意识，防患于未然，具有持续创新意识，满足客户深层需求

5、随时随地维护卡乐优的对外形象

Core values determine how we manage our business and achieve our vision, Six core values are:

First, Love  work and career

1. I like my work and actively learn relevant professional knowledge

2. Like kaleyou, identify with corporate culture, take the overall situation into consideration and obey the arrangement

3. Face daily work with a positive and optimistic attitude, never give up when encountering difficulties and setbacks, keep self motivation, and strive to improve performance 4. Ignore personal gains and losses, and always influence and drive colleagues and teams with an optimistic spirit and belief of winning

5. Always love and guard kaleyou, and constantly set higher goals. Today's best performance is tomorrow's minimum requirements

Two, Integrity, honesty and integrity

1. Honesty and integrity

2. Express your opinions accurately through correct channels and processes; put forward corresponding suggestions while expressing critical opinions, and be frank and taboo

3. Do not spread unconfirmed news, do not talk about things and people irresponsibly behind their backs, and be able to guide them positively. For any opinions and feedback, "if there is any, change it, if there is no, encourage it."

4. Dare to admit mistakes, take responsibility and correct them in time

5. Correct and effective prevention of dishonest behaviors damaging the interests of the company

Three, Be kind to others

1. Respect others, do not harm others, do not hurt others

2. Don't complain, don't shirk, be considerate of others in case of problems, and make positive internal attribution

3. Be friendly to people at home and abroad

4. Care for the collective, treat people and things enthusiastically and actively, care for others from the heart

5. Work hard, influence and drive colleagues and teams to create a good interpersonal atmosphere for the company

Four, Dedicated, professional and persistent, keep improving

1. Today's work is not postponed to tomorrow, and only work-related work is done during working hours

2. Follow the necessary work flow, and there is no repetitive error caused by work negligence

3. Continuous learning, self-improvement, doing things fully reflect the result oriented

4. Be able to arrange work priorities and do right things according to priorities

5. Follow but not stick to the process, simplify the complexity, and obtain greater work results with less investment

Five, teamwork, sharing and sharing, ordinary people do extraordinary things

1. Actively involved in the team, willing to accept the help of colleagues and cooperate with the team to complete the work

2. Actively express constructive opinions before decision-making and fully participate in team discussion. After decision-making, no matter whether individuals have objections or not, they must be fully supported in words and deeds

3. Actively share business knowledge and experience; actively give necessary help to colleagues; be good at using the team's strength to solve problems and difficulties

4. Be good at cooperating with different types of colleagues, do not bring personal preferences into work, and fully embody the principle of "being right to things and not to people"

5. Have a sense of ownership, positively affect the team, improve team morale and atmosphere

six,Customer first, customer is forever friend

1. Always design and improve our products and services around customers' needs

2. Standing on the position of customers, thinking about problems and pursuing long-term win-win for customers and enterprises

3. Smile to face complaints and grievances, actively solve problems for customers in the work, and communicate with customers without shirking responsibility, even if it is not your own responsibility

4. Have a sense of service ahead of time, prevention in advance, and a sense of continuous innovation to meet the deep needs of customers

5. Maintain the external image of coloyou anytime and anywhere